Are you looking to cancel your AT&T Internet service? Whether you’re switching to a new provider or no longer need an internet connection, canceling your AT&T Internet is a straightforward process. In this comprehensive guide, we will walk you through the steps to cancel your AT&T Internet service, including three different methods and important considerations such as cancellation fees and equipment return. So, let’s get started!
Methods to Cancel AT&T Internet
AT&T offers three convenient methods to cancel its Internet services. You can choose the one that suits your preferences and circumstances. Let’s explore each method in detail.
Canceling Over the Phone
Many AT&T customers opt to cancel their Internet service over the phone due to its convenience. If you prefer this method, follow the step-by-step instructions below:
- Call AT&T customer service at 1-800-288-2020.
- Provide the necessary identification details to verify your account.
- Clearly state that you want to “cancel service” when prompted for the reason of the call.
- Specify that you are canceling your AT&T Internet service.
- Inform the representative that you are moving out of the country for a smoother cancellation process.
- Request a cancellation date that is before the next billing period to avoid paying for an extra month.
- Follow the instructions provided by the representative regarding equipment return. If returning the equipment through UPS, make a note of the return authorization number.
Canceling at a Retail Location
If you prefer a face-to-face interaction, you can visit an AT&T retail location to cancel your Internet service. Follow these steps when canceling at a retail location:
- Gather all the equipment provided by AT&T, including the modem, receivers, gateway, and cables. If possible, use the original boxes for packing.
- Take the equipment to the nearest AT&T store.
- Inform the store agent that you would like to cancel your AT&T Internet account due to moving out of their service area.
- Set a cancellation date within the billing period.
- Obtain a receipt for the returned equipment and keep it for your records.
Canceling Online
Online cancellation is available for DSL customers only. If you are a DSL customer, you can cancel your AT&T Internet service online. Follow these steps:
- Log in to your AT&T account.
- Navigate to the cancellation section.
- Make sure there are no outstanding balances on your account.
- Understand the terms and conditions of your contract, if applicable.
- Request cancellation and follow any additional instructions provided.
- Return the equipment as directed by AT&T to avoid any fees.
AT&T Cancellation Fee
Before canceling your AT&T Internet service, it’s important to be aware of any potential cancellation fees. If you are under a contract, an Early Termination Fee (ETF) may apply. The fee is calculated based on the remaining months of your contract and can be up to $15 per month. Make sure to review your contract terms to determine the exact amount you may owe.
Steps to Cancel AT&T Internet
Canceling your AT&T Internet service involves several important steps. Follow these guidelines to ensure a smooth cancellation process.
Step 1: Pay Off Account Balances
Before canceling your AT&T Internet service, make sure there are no outstanding balances on your account. This includes any fees related to landline phone, DirecTV, TV, or small business connectivity services. Paying off these balances will help avoid late fees and potential disputes.
Step 2: Understand the Terms of Your Contract
Review the terms of your contract to understand if there are any contractual obligations or early termination fees associated with canceling your AT&T Internet service. Different services may have different contract durations and fees. Be prepared to pay a prorated amount for the remaining months of your contract.
Step 3: Request Cancellation
Contact AT&T customer service through your preferred method (phone, retail location, or online) and request the cancellation of your AT&T Internet service. Provide all the necessary information requested and follow the instructions provided by the representative.
Step 4: Return AT&T Internet Equipment
Returning the equipment provided by AT&T is an essential step in canceling your Internet service. If canceling in person at a retail location, bring all the equipment with you and return it during your visit. If canceling over the phone, AT&T will provide you with a return authorization number for equipment that needs to be returned through UPS. Make sure to return the equipment within the specified time frame to avoid additional fees.
Step 5: Confirm Billing Has Stopped
After canceling your AT&T Internet service, monitor your account to ensure that no extra fees or charges are appearing on your billing statement. Keep records of your cancellation request, store visit receipts, shipping receipts, and return authorization numbers as evidence in case of any billing disputes.
Step 6: Dispute Any Additional Fees
If you notice any additional fees on your final bill after canceling your AT&T Internet service, contact the customer service line and state that you want to dispute the charges. Provide all the relevant information and work with the representative to resolve any billing issues.
FAQs
Here are some frequently asked questions about canceling AT&T Internet:
Who can cancel AT&T Internet, TV, or Home Phone services?
Only the account owner is authorized to cancel AT&T’s Internet, TV, or Home Phone services.
How do I cancel my AT&T service?
To cancel your AT&T service, call AT&T customer service at 800.288.2020.
What are the implications of canceling my AT&T service?
Canceling your AT&T service may result in penalties and extra fees. Requests made on weekends or holidays are processed on the next regular business day.
What is the AT&T Internet cancellation policy?
You can cancel your AT&T Internet service within 14 days of activation without an Early Termination Fee (ETF). After 14 days, if you are under a contract, you may have to pay an ETF and any other incurred charges.
Can I cancel my AT&T service online?
Currently, AT&T requires customers to call their customer service line to cancel services. Online cancellation is not available.
What should I do with my AT&T equipment after cancellation?
After canceling your service, you are responsible for returning any leased equipment to AT&T. Failure to do so may result in additional fees or charges.
Remember, canceling your AT&T Internet service requires careful consideration and adherence to the cancellation process. By following the guidelines provided in this guide, you can successfully cancel your AT&T Internet service and explore alternative options for your internet needs.
Final Thoughts
Canceling your AT&T Internet service may seem like a daunting task, but by following the steps outlined in this guide, you can navigate the process smoothly. Remember to pay off any outstanding balances, understand the terms of your contract, and return the equipment promptly. By taking these steps, you can cancel your AT&T Internet service hassle-free.
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